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Post by bikermandg on Sept 10, 2005 5:30:42 GMT -5
I talked to a lawyer about the problem during the winter of 2002, his advice was to let the bike sit until the issue was resolved and bring a law suit against Suzuki or get rid of the bike and get over it. I wanted to ride a bike when spring got here, so I bit the bullet and off loaded the bike. During this period I was talking to Suzuki on the west coast, I talked to three different service reps, each one of them made me start from scratch and tell the whole sorted story again and again. It was like a chinese fire drill, none of the three could make a decission and each one had to talk to his supervisor and the dealer before getting back to me. Weeks of this crap turned into months of this crap until I was fed up and gave it up. I think that was Suzuki's goal from the git go. My thinking is that the dealer should never have let it go that far, he should have resolved the issue. Th dealer that rode the bike and found the problem for me didn't want to get in the middle of a possible law suit, so he backed away.
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Post by grizld1 on Sept 10, 2005 7:37:44 GMT -5
Sounds like Mr. Lawyer wasn't interested either. I take a runaround exactly one round; then the paper trail begins--certified letters with return receipts, contents undeniable. That's how my attorney works, too. She takes my file, copies it, and sends it off with a little love letter--"Here's what he did, there's what you didn't do, and this is what I'm going to do about it," with copies to all interested parties. I have yet to see a courtroom. You're right--that nonsense was a matter of policy. Their goal probably had more to do with noninvolvement in customer disputes with dealers than with refusal to honor the warrantee, but one motive's just as shabby as the other.
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Post by bikermandg on Sept 10, 2005 8:12:33 GMT -5
"She"? See there's where I made my mistake, I should have gotten a female lawyer. If she argues her case as well as my wife does, I'd have won the case. However, that's all history, and I still like the looks of the V-Strom.
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